eSIM FAQ: Installation & Setup Guide
Can I purchase local eSIMs?
Yes, our local eSIM connects to over 700 networks worldwide, ensuring uninterrupted connectivity in over 190 countries. The non-steered setup ensures you always access the strongest available network, even in remote regions or during high-demand situations. Whether for IoT devices or employees on business trips, seamless connectivity is guaranteed.
Can I use an eSIM if I do not have an existing SIM?
Yes, an existing SIM is not required in order to use an eSIM.
How do I install / enable / activate eSIM data roaming?
An eSIM can be conveniently installed on your device using a QR code. Simple scan the code and accept the prompt to install. In some cases, a manually installation might be needed.
To activate data roaming on your device, check our simple step-by-step guide by clicking here.
Can my Data travel eSIM receive calls and text messages?
Teliaspace Data for travel plans do not have a number associated to them, so they cannot receive calls or text messages.
Is my iOS / Android device eSIM compatible and carrier unlocked?
To check if your device is compatible and carrier unlocked view our step-by-step guide by clicking here.
What device supports eSIMs?
For a complete list of compatible devices, check our step-by-step guide by clicking here.
Can you install the same eSIM on multiple devices?
The same eSIM cannot be installed on many devices.
Your eSIM can be installed on only one device, and reinstallation depends on the carrier and plan.
Will my eSIM work in any country?
Your eSIM will work in the designated country or countries for which the service was purchased. Please ensure that your selected plan supports the country you are travelling to before purchasing.
Is there an eSIM for my desired country?
Teliaspace covers over 180 countries, so we hope you should be able to find your desired destination. Check our eSIM plans here: https://teliasims.com
Can I use iMessage / WhatsApp with an eSIM?
YES, if you have one of our data plans, you should be able to use iMessage on your iOS device without any problems. iMessage operates via the internet and a phone number is not actually required, you can use iMessage with just an iCloud email address to send messages.
Similarly, WhatsApp also works over the internet and a data plan will allow you to continue to access WhatsApp without any problems across the world. A phone number is required on WhatsApp for a one-time verification, after that it works over the internet without needing access to that number to send messages.
If you are already a WhatsApp or iMessage user and install an eSIM data for travel plan, you will be able to seamlessly continue to send messages whilst abroad.
Can I use tethering (personal hotspot) with my eSIM data?
Yes, tethering is a great way to share your data with your laptop and other devices whilst traveling for business. By Purchasing one of our larger data plans, you can ensure coverage for yourself and all your devices for the entirety of your trip.
What if I need to change my plan or get more data?
Once you have purchased an eSIM data plan, you cannot modify it. However, if you need additional data, you can quickly purchase more data plans through the Teliaspace eSIM store here: https://teliasims.com, providing you with seamless access to more data when required.
Can I modify my eSIM plan after purchasing?
No. Once an eSIM data plan is purchased, it cannot be exchanged, modified, or refunded. However, if you require more data, you can easily purchase additional plans through Teliaspace eSIM storehere: https://teliasims.com.
What happens if I don't use all of my data?
Any unused data at the end of your plan's validity period will expire. There are no refunds, carry-overs, or credits provided for unused data.
How long is my eSIM data valid?
Each eSIM data plan is valid for the duration specified at the time of purchase. Any unused data will expire at the end of the period, and there are no rollovers or refunds for unused data.
What should I do if I experience network outage?
Teliaspace provides data services through a network of trusted roaming partners. While we strive to provide continuous service, outages may occur. In case of a service disruption, we will work to restore connectivity as quickly as possible. Our system is designed with robust fallback mechanisms to minimize downtime.
What if I have lost or misplaced my phone?
All Travel eSIM’s are for a one use only and cannot be transferred to another phone, if you have lost or misplaced your device, we can suspend your current connection if you contact our support team during UK business hours however we will not be able to re-issue this eSIM. You can reach us at info@teliaspace.com
What do I do if my eSIM isn't working?
If your eSIM isn’t working, ensure you have followed the activation steps carefully.
To activate data roaming on your device, check our guide by clicking here.
Also, check if:
- Your device is compatible with eSIM technology.
- Your mobile data settings are configured correctly.
- You are in a region where Teliaspace eSIM services are supported.
If issues persist, contact info@teliaspace.com customer support for assistance.
Please note: Ensure your device is compatible with eSIM as refunds will not be issued after purchase. Device compatibility list can be found here.
Customer reviews
Discover what our clients think about our service
“I travel constantly for work and leisure, and switching to a Teliasims.com eSIM has been a total game-changer. No more fumbling with physical SIM cards or searching for local carriers in each country. I just land, activate the data plan I need, and I’m online in seconds. The coverage is solid in every region I’ve visited—Europe, Asia, even more remote spots. Plus, the ability to top up or switch plans directly from my phone makes it super convenient. It’s reliable, fast, and has genuinely simplified how I stay connected on the go. I won’t travel without it now.”
Jason Samuel
“Purchasing an eSIM from Teliasims.com was incredibly smooth and hassle-free. The site was easy to navigate, the checkout process was quick, and I received my eSIM instantly via email. What really stood out was the clarity of the instructions—within minutes, I had it activated and connected, even while abroad. The coverage has been reliable, and the flexibility to choose data plans that actually suit my needs is a huge plus. It felt like a modern, no-nonsense solution compared to traditional SIM cards. Highly recommend it for anyone who wants instant, global connectivity without the headaches.”
Michelle Kenefec